Returns and Exchange Policy
Eliana Fragrance will exchange or refund only any regular priced, defective or unused product.
The company policy lasts 21 days. If 21 days have gone by since the delivery date, unfortunately we can’t exchange/refund the product.
To be eligible for a refund/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of
The approval or rejection of your claim.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If Eliana Fragrance has mistakenly shipped the wrong item, the company will be responsible for the return shipping cost.