Welcome To Eliana Fragrance!

FAQ

 

You just receive one of Eliana Fragrance gorgeously made scented candles. Yay, congratulations Princess!

You are wondering:

 

How do I care for my candle?

Visit our Candle care page.

 

My candle is smoking.

Eliana Fragrance candles are usually smoke free. However, any candle, regardless of the brand, has the potential to produce smoke and soot if not cared for properly. 

To help fix the smoke issue:

Do not place your candles in a drafty area as the draft can cause the flame to produce smoke.

Do not burn your candle for longer than 4 hours at a time.

For more tips visit our Candle care page

 

The wax is drowning out the wick

Burn your Eliana Fragrance scented candle long enough to achieve a full melt pool. Every time you light your candle ensure that all of the wax on the top of the candle is melted.

 

Why my candle have a lumpy top?

Remember that we are dealing with mostly natural ingredients, and mother nature sometimes gives us a hard time. The season and humidity can play a big role in how your candle looks.

It does not affect the performance of your candle and is something that you shouldn’t stress over.

 

Why do I see white spot on my candle?

Occasionally you may notice some white spot on the surface of your candle. All soy waxes frost to some degree and is a sign that you are using 100% natural soy wax. This is purely cosmetic and will not affect the way that your Eliana Fragrance candle burns and fills your room with its delighted aroma.  It happens because soy wax is more temperature sensitive than other types of wax and when the candles are exposed to cold, the wax can form little white spots.

 

Do you do custom candles for weddings?

Yes we do. We require to be contacted at least 8 weeks in advance.

 

Do you do corporate gift?

Yes. Depending on the volume of the order, we require to be contacted at least 8 weeks in advance.

 

If you have any additional questions or inquiries please contact us at: info@elianafragrance.com.